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Privacy Policy

Privacy Policy

Last updated: 12/05/2025

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase on our website.

We comply with Canada’s PIPEDA (Personal Information Protection and Electronic Documents Act) and follow international privacy best practices (including GDPR principles).

1. Information We Collect

We collect the following information to process your order and improve your shopping experience:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely by third-party gateways)
  • Order history
  • Device and browsing data (IP, browser type, pages viewed)

We do not store full credit card numbers. All payments are processed securely by our payment partners.

2. How We Use Your Information

We use your data to:

  • Process and fulfill your orders
  • Send order updates and customer support messages
  • Improve website performance and personalization
  • Prevent fraud
  • Manage your account (if created)
  • Comply with legal obligations

We do not sell or rent your personal information to third parties.

3. Third-Party Service Providers

We share data only with trusted service providers such as:

  • Payment processors (Stripe, Verifone, PayPal)
  • Shipping and fulfillment partners
  • Email and customer support tools
  • Website analytics providers

Each partner is required to protect your information.

4. International Transfers

Your information may be processed outside Canada (e.g., for order fulfillment from our international suppliers).
All transfers follow PIPEDA compliance and reasonable safeguards.

5. Cookies & Tracking

We use cookies to:

  • Remember your cart
  • Improve website performance
  • Analyze traffic
  • Enhance user experience

You may disable cookies in your browser settings.

6. Your Rights

Under PIPEDA, you have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Withdraw consent (where applicable)
  • Request deletion of your account
  • Ask how your information is being used

To submit a request, contact us at: contact@mapleshang.com

7. Data Retention

We retain your information only as long as necessary:

  • Orders: kept for legal recordkeeping
  • Accounts: deleted after inactivity
  • Marketing emails: opt-out anytime

8. Contact

If you have questions about this Privacy Policy, contact us at:

📩 contact@mapleshang.com